Date: Wednesday 18 June 2014, 8:00am PST

Topic: An ITIL Approach to Systems Engineering

Presenter: Timothy J. Rogers, Booz Allen Hamilton

Joining Instructions: (requires INCOSE Connect logon)


Traditionally, systems engineering has relied on a “system-of-systems” approach for design and acquisition. But what does systems engineering look like when information itself is the product?

In today’s world, the ability to rapidly design, deploy, and manage IT services is paramount. Unlike a traditional product or system, services must be delivered “on demand” and are “consumed” as they are produced. Furthermore, IT services must be agile, with a lifecycle measured in weeks or months, not years.

Information Technology Infrastructure Library (ITIL) is the predominant framework for service management, enabling organizations (both industry and government) to deliver efficient and effective services in a standardized, repeatable manner. This presentation discusses an ITIL-based approach to traditional system engineering by exploring the relationship between systems and services. How do systems and services relate to each other? What are the key similarities and differences? What is a system engineer’s role in an ITIL world? Finally, how can you use the best of systems engineering and ITIL to help your organization transition from a systems to a services approach?

Speaker Bio:

Timothy J. Rogers is an IT Service Management and Governance Expert at Booz Allen Hamilton. A former CTO with over 20 years of experience, Mr. Rogers has worked with startups, financial services firms, and large government clients, including the U.S. Navy. Mr. Rogers holds a Master’s Degree from the University of California – San Diego and certifications in ITIL (v3 Expert), CMMI, COBIT, and Lean Six Sigma. He is co-author of the book “Ten Steps to ITSM Success: A Practitioner’s Guide to Enterprise IT Transformation,” co-published by itSMF USA and IT Governance Publishing (UK). Mr. Rogers is an experienced speaker at national and international conferences, and is the proud father of two young boys. He currently resides in San Diego, California USA.

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