Gregg Oliver on Why Won’t They Just LISTEN???
Abstract: To many of us, being an effective communicator means “getting others to adopt my ideas”. While this is a worthwhile result, it is often difficult to get there in a single bound (that was what made Superman so special!)
In order to achieve that end, we sometimes need to walk our counterpart from positions of resistance to listening, to considering, to agreeing, and ultimately to doing. When we approach the result this way, we find that the activity is less daunting and that the tools are easier to implement.
In this one-hour presentation, Gregg Oliver will talk about how the journey from resistance to adoption is made and focusing on the first step, moving out of resistance to listening. We will talk about where resistance comes from, how it affects us all, and how we can help those with whom we do business to “break through” their reluctance.
About the Speaker: Gregg Oliver has worked as an individual contributor and manager in engineering and manufacturing businesses for over 35 years. He is the Principal at Pathfinder Communication, LLC, an Influence and Communication training firm in San Diego, CA. He holds a BS in Quality Engineering, an MS degree in Quality Systems Management and has been an active Board Member and Instructor for the San Diego section of the American Society for Quality since 1999. His passions are problem solving and communication.
Bring a friend or colleague!
5:00 – 6:00 pm Networking and Refreshments
6:00 – 6:10 pm Welcome & San Diego INCOSE Announcements
6:10 – 7:10 pm Presentation followed by Q&A
Please RSVP by COB on March 20th in order to finalize catering.
UCSD Extension, University City campus
6256 Greenwich Dr, Room 307
San Diego, CA 92122